Privacy policy

Last Updated: November 2025

Introduction

Welcome to Solplex S.R.L. ("we", "us", "our"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or use our services. By using our website, you agree to the terms described herein. If you do not agree, please discontinue use of our site and services.

Information We Collect

We may collect the following types of personal information:

Contact Information: name, email address, and mobile number.
Usage Data: IP address, browser type, device information, pages visited, and referral sources.
Marketing Preferences: your consent to receive updates or promotional materials.

How We Use Your Information

We use collected data to:

Provide, operate, and improve our website and services.
Communicate with you regarding updates, promotions, or customer support.
Send marketing communications (only with your explicit consent).
Analyse usage to enhance user experience.
Comply with applicable laws and regulations.

Marketing Communications

By providing your email address or mobile number, you consent to receive marketing communications from Solplex S.R.L. You may withdraw consent at any time by clicking "unsubscribe" in our emails or replying "STOP" to SMS messages, where applicable. We do not sell or share your contact information with third parties for their independent marketing purposes.

Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this Policy or as required by law. When your data is no longer needed, it will be securely deleted or anonymized.

Data Sharing and Disclosure

We may share your data with:

Service Providers assisting us in website operations, analytics, or marketing.
Legal Authorities, where disclosure is required by law or to protect our rights.

All service providers are bound by contractual obligations to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, or loss. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

Access and receive a copy of your personal data.
Correct inaccurate or incomplete information.
Request deletion ("right to be forgotten").
Object to or restrict processing.
Withdraw consent to marketing communications.

To exercise these rights, contact us at solplex@stratisplatform.com.

Children's Privacy

Our website and services are not directed to children under 13 years of age (or the applicable digital-consent age in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that a child has provided personal data without parental consent, we will promptly delete it. If you believe a child has provided us information, please contact us immediately at solplex@stratisplatform.com.

International Data Transfers

Your information may be processed and stored in Costa Rica or other countries where we or our service providers operate. We ensure that any international transfer of personal data is carried out in compliance with applicable data-protection laws and safeguards.

GDPR Compliance (for EU/EEA Users)

If you are located in the European Union (EU) or European Economic Area (EEA), the following additional provisions apply:

Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

Consent: When you have provided consent (e.g., to receive marketing).
Contractual necessity: To perform a contract with you or take steps before entering one.
Legal obligation: To comply with applicable laws.
Legitimate interests: To operate and improve our services, provided these interests do not override your rights.

Data Controller

For purposes of the General Data Protection Regulation (GDPR), the data controller is:

Solplex S.R.L.
solplex@stratisplatform.com

Data Subject Rights

Under the GDPR, you have the right to:

Access, rectify, or erase your personal data.
Restrict or object to processing.
Data portability.
Withdraw consent at any time (without affecting prior processing).
Lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights.

Data Transfers Outside the EEA

When transferring personal data outside the EEA, we ensure appropriate safeguards are in place—such as Standard Contractual Clauses approved by the European Commission—to protect your data.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of your personal data, please contact us:

Email: solplex@stratisplatform.com
Address: San José, Montes de Oca, San Pedro, barrio Los Yoses, avenida diez, calle treinta y siete, casa esquinera de dos plantas
Company: Solplex S.R.L.